Article 1 – Definitions
These General Conditions of Sale (hereinafter the “CGV”) are offered by the company FIONA,
BCE/TVA, BE 0746.992. 644 whose head office is located at Avenue Jean et Pierre Carsoel, 118,
Uccle 1180 Belgium (hereinafter “Vugud”).
We will subsequently designate:
“Site”: the site “https://vugud.com” and all of its pages, the exclusive property of the Company.
“Products” or “Services”: all products (materials) and services (services) that can be purchased
or subscribed to on the Site.
“Seller”: Vugud, legal or natural person, offering its Products or Services on the Site.
“Customer”: the Internet user, individual or professional, making a purchase of Product(s) or
Service(s) on the Site.
“Consumer”, in accordance with the definition of the preliminary article of the Consumer Code:
“any natural person who acts for purposes which do not fall within the scope of his commercial,
industrial, artisanal or liberal activity
The Internet user visiting the Site and interested in the Products and Services offered by the
Seller is invited to read these General Terms and Conditions carefully, to print them and/or to
save on a durable medium, before placing an order on the Site.
The Customer acknowledges having read the General Terms and Conditions and accepts them in full.
Article 2 – Application of the General Terms and Conditions and purpose of the Site
The Seller reserves the right to modify the General Terms and Conditions at any time by
publishing a new version of them on the Site.
The General Terms and Conditions applicable to the Customer are those in force on the day of
their order on the Site.
Legal information concerning the host and publisher of the Site, the collection and processing of
personal data and the conditions of use of the Site are provided.
in the general conditions of use, the legal notices and the data charter of this Site.
This Site offers the online sale of cosmetic waxing products as well as accessories.
The Site is freely accessible to all Customers. The acquisition of a Product or Service implies
acceptance by the Customer of all of these General Terms and Conditions, who at the same time
acknowledges having read them fully. This acceptance may consist for example, for the Customer,
of checking the box corresponding to the sentence of acceptance of these General Terms and
Conditions, having for example the mention “I acknowledge having read and accepted all of the
general conditions of the Site”. Checking this box will be deemed to have the same value as a
handwritten signature from the Customer.
Acceptance of these General Terms and Conditions assumes that Customers have the legal capacity
necessary for this. If the Client is a minor or does not have this legal capacity, he declares
that he has the authorization of a guardian, a curator or his legal representative.
The Customer recognizes the evidentiary value of the Seller's automatic recording systems and,
unless he provides proof to the contrary, he waives the right to contest them in the event of a
dispute.
Any Order for Products implies unreserved acceptance by the Customer and full and complete
adherence to these General Conditions of Sale which take precedence over any other document:
catalogs, advertisements, notices, unless the Company has expressly agreed otherwise.
Article 3 – Customer service
The customer service of this Site is accessible by email at the following address:
“support@vugud.com” by form or by post to the address indicated in the legal notices. The
Customer must indicate in the email his first name, last name, the subject of his request and
the number of his Order.
For any professional request (partnership, media, contract proposal), the Company can only be
reached by e-mail at support@vugud.com.
Article 4 – Method of subscribing to orders and description of the purchasing process
The Products and Services offered are those which appear in the catalog published on the Site.
Each product is accompanied by a description established by the Seller based on the descriptions
provided by the supplier.
The photos on the Site are non-contractual and may vary significantly from the models
photographed. These variations are due to the settings of different screens and cameras, product
lighting, shooting angle, etc.
We define below as “Basket” the intangible object grouping together all the Products or Services
selected by the Customer of the Site for a purchase by having clicked on these elements. In
order to place their order, the Customer chooses the Product(s) they wish to order by adding
them to their “Basket”, the content of which can be modified at any time.
1.The Customer places the Order via the Site: the Customer registers and validates the Order on
the Site.
2.To place an Order on the Site, the Customer freely selects one or more Products from the Site
catalog, by clicking on the “add to Cart” button. On the “Basket” page, the Customer has the
possibility of checking the details of his Order and correcting any errors, before confirming
it.
3.On the “Information” page, the Customer must enter their contact information. He can opt for
tracking his Order by e-mail by checking the required box.
4.On the “Delivery” page, the Customer must choose the shipping method offered to them.
5.On the “Confirmation” page, the Customer must enter their bank details as well as the billing
address. The Customer also has the possibility of entering a promotional code if he has one.
6.A complete summary of the Order appears. The Customer has the possibility of modifying all
elements of the Order before finalization. The Customer is responsible for any errors relating
to the Order, the Products and contact information.
7. The sale is validly formed when the Customer has confirmed the Order by clicking on the
“Finalize my order” button, has accepted the General Conditions of Sale, and has made payment
according to the terms he has chosen, subject to the exercise of the right of withdrawal.
The date of validation of the Order corresponds to the date of receipt of cash payment of the
total price including tax duly recorded.
Article 5 – Price and payment terms
Unless otherwise stated, the prices appearing in the catalog are prices understood in Euros, all
taxes included (TTC), taking into account the VAT applicable on the day of the order and
excluding any contribution to processing and shipping costs.
Vugud reserves the right to pass on any change in the VAT rate to the price of the Products or
Services. The Seller also reserves the right to modify its prices at any time. However, the
price appearing in the catalog on the day of the order will be the only one applicable to the
Customer.
The Customer can place an order on this Site and can make payment using the payment methods
offered or available: Bank Card, Bancontact, Apple Pay, etc.
Bank card payments are made using secure transactions provided by an online payment platform
provider.
This Site does not have access to any data relating to the Customer's means of payment. Payment
is made directly into the hands of the bank or payment provider receiving payment from the
Customer. In the event of payment by bank transfer, the delivery times defined in the
“Deliveries” article of these General Terms and Conditions only begin to run from the date of
actual receipt of payment by the Seller, the latter being able to provide proof thereof. by all
means. The availability of Products is indicated on the Site, in the description sheet of each
Product.
Vugud will archive purchase orders and invoices on a reliable and durable medium constituting a
faithful copy. The computerized records will be considered by the parties as proof of
communications, orders, payments and transactions between the parties.
Article 6 – Deliveries
Delivery costs will be indicated to the Customer before any payment. The Site has no
geographical delivery limitation, orders can be shipped anywhere in the world. The delivery
times indicated when ordering are for information purposes only and remain dependent on possible
delays in postal services or other special cases preventing delivery (events, bad weather,
etc.).
In the event of delivery of a Product outside the territory of the European Union and in the
French Overseas Territories, the Customer declares itself the importer of the Product and
accepts that in such a case the Seller may be physically unable to provide him with exact
information on the total amount of costs relating to customs duties and formalities or import
taxes applicable in the country where delivery of the Product is requested.
Unless otherwise stated on the Site during the order process or in the description of the
Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum
period of thirty (30) days after the conclusion of the contract with a Customer Consumer.
When delivering by hand, the customer may refuse a package at the time of delivery if he notices
an anomaly concerning the delivery (damage, Product missing from the delivery note, damaged
package, broken Products, etc.); any anomaly must then be indicated by the Customer on the
delivery note, in the form of handwritten reservations, accompanied by the Customer's signature.
To exercise his right of refusal, the Customer must open the damaged or defective package(s) in
the presence of the carrier and
have him take back the damaged goods. When delivered to a letterbox, the customer undertakes to
immediately check the package and to contact Vugud support if they notice any anomaly. Failing
to comply with these requirements, the Customer will not be able to exercise his right of
refusal, and the Seller will not be required to comply with the Customer's request to exercise
his right of refusal.
If the Customer's package is returned to the Seller by post or by other postal service providers,
the Seller will contact the Customer upon receipt of the returned package to ask them what
action to take on their order. If the Customer has mistakenly refused the package, he or she may
request its return by first paying the postal costs for the new shipment. Postal costs must be
paid even for orders for which shipping costs were free when ordering.
In the event of a delivery or exchange error (if the right of withdrawal is applicable, that is
to say if the Customer is a Consumer and the contract concluded to acquire the Product or
Service allows withdrawal), any product to exchanged or refunded must be returned to the Seller
in its entirety and in perfect condition. Any defect resulting from clumsiness or a false
maneuver by the Customer cannot be attributed to the Seller.
Any delay in delivery compared to the date or time indicated to the Consumer Customer when
ordering or, in the absence of indication of date or time when ordering, greater than thirty
(30) days from the date of delivery. conclusion of the contract may result in the termination of
the sale at the initiative of the Consumer Customer, upon written request from him by registered
letter with acknowledgment of receipt, if after having ordered the Seller to make delivery he
has not complied . The Consumer Customer will then be reimbursed, at the latest within fourteen
(14) days following the date on which the contract was terminated, of the totality of the sums
paid. This clause is not intended to apply if the delivery delay is due to a case of force
majeure.
Special case of a package whose tracking number indicates that it is “delivered” but not received
in the mailbox: if the Customer notices and informs the Seller that the package is not in his
mailbox despite its tracking number indicates that it is “delivered”, customer service may
request additional information as well as an official document from La Poste responding to their
complaint regarding the corresponding tracking number. The Seller will then make every effort to
guarantee the Customer's satisfaction by proposing, in particular, the immediate return of the
products at its own expense.
Article 7 – Right of withdrawal and withdrawal form
The Consumer Customer has fourteen (14) working days from the date of receipt of the product in
their order to withdraw. He will be required to return any product that does not suit him and
request an exchange or refund without penalties, with the exception of return costs, within
fourteen days from receipt by Vugud of the refund request.
The Product must be returned in perfect condition, in a blister pack and unused. The Consumer
Customer can find below a standard withdrawal form for an order placed on the Site, to be sent
to Vugud. It is understood that the Customer will bear the costs of returning the Product in the
event of withdrawal.
It is recommended that the Customer make the return using a solution allowing tracking of the
package. Otherwise, if the returned package does not reach the Seller, it will not be possible
to launch an investigation with the postal services in order to ask them to locate the latter.
The reimbursement will be made using the same means of payment as that chosen by the Customer for
the initial transaction, unless expressly agreed by the Customer for the Seller to use another
method of payment, and to the extent that the reimbursement does not cause any costs for the
Customer.
The Seller also reserves the right to defer reimbursement until receipt of the Product or as long
as the Customer has not demonstrated that he has shipped the Product, if such demonstration has
not previously taken place. .
In the event of depreciation of the Products resulting from manipulations other than those
necessary to establish the nature, characteristics and proper functioning of the Product(s), the
Customer may be held liable.
In accordance with the Belgian Consumer Code, the Consumer Customer can find below a standard
withdrawal form for an order placed on the site:
Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of :
To the attention of :
FIONA – Avenue jean et Pierre carsoel, 118, 1180 Uccle, Belgium.
I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the
property below:
Order number :
Last name First Name :
Telephone number:
E-mail address :
Address :
Reason for complaint:
Exchange* (mention the desired product)
Reimbursement* (attach a complete RIB with IBAN and BIC mentioned)
Signature of the Client(s) (only if this form is notified on paper):
Date :
(*) Delete what is unnecessary.
Article 8 – Product Warranty
Legal provisions to reproduce
Legal provisions to reproduceLegal provisions to reproduce
The consumer may decide to implement the guarantee against hidden defects in the thing sold
within the meaning of the Belgian Civil Code, unless the seller has stipulated that he will not
be obliged to provide any guarantee; in the event of implementation of this guarantee, the buyer
has the choice between canceling the sale or reducing the sale price in accordance with the
Belgian Civil Code. He has a period of two years from the discovery of the defect.
The postponement, suspension or interruption of the limitation period cannot have the effect of
extending the extinctive limitation period beyond twenty years from the day on which the right
arose in accordance with the Belgian civil code.
All items acquired on this site benefit from the following legal guarantees, provided for by the
Civil Code;
Legal guarantee of conformity
The Seller is required to deliver goods that comply with the contract concluded with the Consumer
Customer and to respond to any lack of conformity existing during delivery of the Product. The
guarantee of conformity may be exercised if a defect should exist on the day of taking
possession of the Product.
On the other hand, it will be up to the Customer to prove that the defect existed at the time of
taking possession of the Product.
“In the event of a lack of conformity, the buyer chooses between repair and replacement of the
goods. However, the seller may not proceed according to the buyer's choice if this choice
results in a cost that is manifestly disproportionate with regard to the other method, taking
into account the value of the goods or the importance of the defect. He is then required to
proceed, unless impossible, according to the method not chosen by the buyer.”
Legal guarantee against hidden defects
In the event of non-conformity of a delivered Product, it may be returned to the Seller who will
exchange it. If it is impossible to exchange the Product (obsolete Product, out of stock, etc.)
the Customer will be reimbursed by check or transfer for the amount of their order. The costs of
the exchange or refund procedure (in particular the return shipping costs of the Product) are
then the responsibility of the Seller.
Article 9 – Liability
The Seller Vugud cannot be held responsible for non-performance of the contract concluded due to
the occurrence of a force majeure event. Concerning the Products purchased, the Seller will not
incur any liability for any indirect damage as a result of this, operating loss, loss of profit,
damage or costs, which may arise.
Customer. The total or partial impossibility of using the Products, in particular due to
incompatibility of the equipment, cannot give rise to any compensation, reimbursement or
questioning of the Seller's liability, except in the case of a proven hidden defect,
non-conformity, defect or exercise of the right of withdrawal if applicable, that is to say if
the Customer is not a Consumer Customer and the contract concluded to acquire the Product or
Service allows withdrawal, according to the Code of consumption. The choice and purchase of a
Product or Service are placed under the sole responsibility of the
The Customer expressly agrees to use the Site at his own risk and under his exclusive
responsibility. In any event, Vugud cannot under any circumstances be held responsible for:
any direct or indirect damage, in particular with regard to loss of profits, loss of earnings,
loss of customers, loss of data which may, among other things, result from the use of the Site,
or on the contrary from the impossibility of its use ;
a malfunction, unavailability of access, misuse, poor configuration of the Customer's computer,
or even the use of a browser little used by the Customer;
The Seller cannot therefore be held liable if the characteristics of the Products differ from the
visuals present on the Site or if the latter are erroneous or incomplete.
In accordance with the Civil Code, events beyond the control of the parties, which they could not
reasonably be required to foresee, and which they could not reasonably avoid or overcome, to the
extent where their occurrence makes the performance of obligations completely impossible.
The occurrence of a case of force majeure will automatically suspend execution of the Order.
Beyond a period of ninety (90) calendar days, if the parties note the persistence of the case of
force majeure, the Order may be canceled by one of the parties, and the sales contract
terminated. To this end, the most diligent party must send the other a registered letter with
acknowledgment of receipt denouncing said sales contract.
The effective date of termination will be the date of first presentation of the letter. In this
case, neither party will be able to claim damages, unless otherwise agreed by both parties.
Article 11 – Intellectual property rights
All elements of this Site belong to the Seller or a third party agent, or are used by the Seller
with the authorization of their owners.
All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the
Site are protected under copyright, trademark law, image rights and patent rights. No one is
authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even
partially, elements of the Site. Any simple or hypertext link is strictly prohibited without the
express written consent of the Company. In all cases, any link, even tacitly authorized, must be
removed upon simple request from the Company.
Only use of the Site for private use, subject to different or even more restrictive provisions of
the Intellectual Property Code, is authorized.
Any total or partial reproduction of the Company's catalog is strictly prohibited. Any other use
constitutes counterfeiting and is punishable under Intellectual Property without prior
authorization.
Any reproduction, representation, adaptation of logos, textual, pictographic or video content,
without this list being exhaustive, is strictly prohibited and amounts to counterfeiting.
Any Customer who is guilty of counterfeiting would be likely to see his account deleted without
notice or compensation and without this deletion constituting him any damage, without
reservation of possible subsequent legal proceedings against him, at the initiative of the
Seller or his agent.
The brands and logos contained in the Site may be registered by Vugud, or possibly by one of its
partners. Any person carrying out their representations, reproductions, nestings, disseminations
and rebroadcasts incurs the sanctions provided for and following the Intellectual Property Code.
Article 12 – Processing of personal data
1.La Société recueille les données du Client :
2.a) for the purposes of processing and tracking the Customer's Order on its Site; (and or)
3.b) for the purposes of being able to contact you about various events relating to the Company,
including in particular updating the Products and customer relationship management; (and or)
4.c) for the purposes of collecting information allowing us to improve the Site and our Products
(in particular through cookies).
The data collected is processed by the Site's contractual service providers who are responsible
for the packaging and distribution of the Products ordered as well as by the hosting provider
the company o2switch. whose servers are secure and protected by a firewall.
The data collected is kept by the Company only for the time corresponding to the purposes of the
collection above and which cannot in any case exceed five (5) years.
In accordance with the Law relating to the protection of personal data and Regulation (EU)
2016/679 of the European Parliament and of the Council of April 27, 2016 known as the General
Data Protection Regulation (GDPR), the Customer benefits from a right access, modification,
rectification, deletion or opposition for legitimate reasons, to their data.
In accordance with the Law relating to the protection of personal data and Regulation (EU)
2016/679 of the European Parliament and of the Council of April 27, 2016 known as the General
Data Protection Regulation (GDPR), the Customer benefits from a right access, modification,
rectification, deletion or opposition for legitimate reasons, to their data.
Article 13 – Comments and other user suggestions
If Customer sends any ideas, proposals, or other materials, whether online, by email, by postal
mail, or otherwise (collectively, “feedback”), whether requested by Company or otherwise, the
Client grants the Company the right, at any time, and without restriction, to edit, copy,
publish, distribute, translate and otherwise use in any media any comments that the Client sends
to it.
The Company may monitor, edit or remove content that it determines, in its sole discretion, to be
unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene or
criminally objectionable, or which violates any intellectual property or these Terms of Service.
Sale.
Customer agrees to write comments that do not violate the rights of third parties, including
copyright, trademark, privacy, personality, or other personal or proprietary rights. The
Customer undertakes not to write in his comments any illegal, defamatory, offensive or obscene
content, and that they will not contain any computer virus or other malicious software which
could affect the operation of the Site or other associated websites. The Customer undertakes not
to use a false e-mail address, pretend to be someone else, or try to mislead the Company and/or
third parties as to the origin of their comments.
The Customer is entirely responsible for his published comments and their accuracy. The Company
assumes no responsibility and declines any commitment with regard to comments published by the
Client or third party.
Article 14 – Independence of clauses
If any provision of the T&Cs is found to be unlawful, void or for any other reason unenforceable,
then that provision will be deemed severable from the T&Cs and will not affect the validity and
enforceability of any remaining provisions.
Ces présentes CGV remplacent tous accords antérieurs ou contemporains écrits ou oraux. Les CGV ne
sont pas cessibles, transférables ou sous-licenciable par le Client lui-même.
Une version imprimée des CGV et de tous les avis donnés sous forme électronique pourra être
demandée dans des procédures judiciaires ou administratives en rapport avec les CGV. Les parties
conviennent que toute la correspondance relative à ces CGVs doit être rédigée dans la langue
française.
Article 15 – Applicable law and mediation
The General Conditions of Sale are subject to the law of Belgian law.
The Site reserves the right to initiate criminal proceedings against any attempted fraudulent
purchase or purchase with a prohibited or opposed, stolen or falsified bank card. In this
context, no attempt at amicable conciliation will be accepted.
The fact that a clause of these General Conditions of Sale becomes void and unenforceable cannot
call into question the validity of the other stipulations and does not exempt the Customer from
the performance of its contractual obligations.
Compensation
You agree to defend, indemnify and hold Company, its affiliates, officers, subsidiaries,
affiliates, successors, assigns, directors, officers, agents, service providers, attorneys,
suppliers and employees, harmless from any claim or demand, including reasonable attorneys' fees
and court costs, caused by any third party due to or arising out of your use of the Website or
our products and services, your violation of the Terms or your breach of your acknowledgments,
agreements, representations, warranties and obligations herein.
National or cross-border disputes which may arise regarding the validity, interpretation,
execution or non-performance, interruption or termination of this contract may be submitted to
mediation at the Customer's request.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage, Mediator
approved by the Commission for the Evaluation and Control of Consumer Mediation (CECMC), is
appointed as Consumer Mediator, to facilitate the resolution of disputes between the Company and
its Customers, for a period of three (3) years from [05/01/2019].
The European Commission website describes the mediation process used and allows Clients to submit
a mediation request online accompanied by supporting documents.
In particular, the dispute cannot be examined by the Mediator if:
- the Customer does not justify having previously attempted to resolve his dispute directly with
the Company by a written complaint,
- the request is manifestly unfounded or abusive,
- the dispute has previously been examined or is currently being examined by another mediator or
by a court,
- the consumer has submitted his request to the mediator within a period of more than one year
from his written complaint to the Company,
- the dispute does not fall within its field of jurisdiction.
Mediation is free for the Client. If the Client uses, at any stage of the mediation, a lawyer, a
third party of his choice or an expert to defend him, he will bear the costs alone.
The Mediator may not receive any instructions from the parties nor be remunerated based on the
result.
Participation in mediation does not exclude the possibility of recourse to a court. The parties
remain free to submit their dispute to a judge within the framework of the applicable legal
provisions. In the event of a dispute before a judge, jurisdiction is assigned to the competent
Belgian court.
The Site reserves the right to initiate criminal proceedings against any attempted fraudulent
purchase or purchase with a prohibited or blocked bank card, stolen or falsified check. In this
context, no attempt at amicable conciliation will be accepted.
The fact that a clause of these General Conditions of Sale becomes null and unenforceable cannot
call into question the validity of the other stipulations and will not exempt the Customer from
the performance of its contractual obligations.
Parts Warranty:
The warranty is limited to 14 days following the date of purchase under normal conditions of use
and excluding a breakdown caused by an external factor. Under these conditions, the seller
undertakes to replace the defective part.
All rights reserved – 2023
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